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Frequently asked questions

When will I receive my order?

Our products are not factory-made; they are handcrafted especially for you, so the preparation process requires care. Your order is delivered within an average of 8 business days. Most of this time covers the making of the product, while shipping itself takes only 1–3 business days.

What are the return conditions, and do I have to pay?

You can return your products unconditionally within 14 days of receipt, provided they are unassembled and unused. Return shipping costs are fully covered by our company. For damaged deliveries, having a report drawn up speeds up the process. For any questions, you can email us at info@maruvis.com or reach us via WhatsApp at +1 (904) 219-2064.

How much weight can each tier (flower) hold?

Each tier has a sturdy structure and can generally hold up to 12 kg. It is also suitable for large cats.

Will my cat take to this product right away?

Yes! The product was designed in collaboration with veterinary behaviorists, taking into account cats' natural instincts and comfort preferences (texture, warmth, scent). Even shy cats adjust to it quite quickly.

Is there a risk of tipping over?

No. Thanks to the wide base design and the heavy, sturdy materials used, maximum stability is ensured; there is no risk of tipping when your cat jumps or climbs.

Are replacement parts available?

Yes, all parts of our products are replaceable. You can order spare parts whenever you need them.

Where are your products made?

All our products are made in Türkiye, at our workshop in Susurluk, Balıkesir. They are not factory-made but entirely handcrafted with custom workmanship, and are shipped directly from our workshop to your address.

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