FAQ's

Orders and Shipping

1. How long does it take to process my order?

Orders are processed within 4-8 business days and handed over to the shipping carrier. During peak seasons or high order volumes, processing may take a few extra days. If there is a significant delay, we will notify you via email or phone. For more details, visit our Shipping Policy.

2. What are the shipping fees and delivery times?

  • Premium Shipping (Insurance and Tracking Included): 7-15 business days, $59.00
  • Standard Shipping (Tracking Included): 10-21 business days, Free
    Shipping rates and times will be displayed during checkout. For additional information, check our Shipping Policy.

3. How can I track my order?

2. What are the shipping fees and delivery times?

Premium Shipping (Insurance and Tracking Included): 7-15 business days, $59.00

Standard Shipping (Tracking Included): 10-21 business days, Free
Shipping rates and times will be displayed during checkout. For additional information, check our Shipping Policy.

3. How can I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order via our Order Tracking Page.

5. What should I do if my product is damaged during shipping?

MARUVIS is not liable for damages caused during shipping. If your product arrives damaged, please contact the shipping carrier directly to file a claim. Save all packaging materials and damaged items before filing. For further guidance, review our Shipping Policy.

Returns and Refunds

6. What is your return policy?

If you are unsatisfied with your purchase, you have 14 days to initiate a return. Returned items must be in their original condition and include the purchase receipt. To start a return, please visit our Return and Refund Policy.

7. How does the refund process work?

Once we receive your returned item and confirm it complies with our return guidelines, your refund will be processed. Refunds may take a few business days to reflect in your account. For more information, see our Return and Refund Policy.

9. How can I contact you?

If you have any questions or need assistance, feel free to reach out to us:

  • Address: 8032 Philips Highway Jacksonville, FL. US 32217
  • Phone: +1 904-577-8070
  • Email: support@maruvis.com
  • Business Hours: Monday - Friday: 09:00 AM - 06:00 PM

For additional support, don’t hesitate to contact us! We’re here to help ensure you have the best experience with MARUVIS.