Refund policy

Refund and Return Policy

Thank you for choosing Maruvis, where we make the perfect comfort tree for your cats. At Maruvis, we take pride in our meticulous attention to detail and commitment to craftsmanship. We are dedicated to providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

14-Day Return Policy

We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Restocking Fee

We Don't Charge Any Re-Stocking Fee on Our Products.

How to Initiate a Return

  1. Contact Us: Before returning any items, please contact our return team at info@maruvis.com to initiate the return process.
  2. Return Authorisation: Once your return request is approved, you will receive a Return Authorisation (RA) number and instructions on how to return the product.
  3. Package the Item: Pack the item securely in its original packaging, including any accessories if provided.
  4. Include RA Number: Clearly write the provided RA number on the outside of the package.
  5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items

Certain items are non-refundable, including:

  • Opened or used products
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@maruvis.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchange

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact Information

If you have any questions about our refund and return policy, please contact us by email at info@maruvis.com or by phone at +1 786-451-5252.